EXPENSE MANAGEMENT SYSTEM AUTOMATION PROJECT

Expense claim implementation Project: I was involved in the development of a digital platform, where users could submit their expenses for reimbursement. The project aimed to eradicate the manual process of validation and approval of expense reimbursement, which was time-consuming and erroneous. I worked closely with the business stakeholders to...

CUSTOMER DATA AUTOMATION PROJECT

The project involved automating the business processes and systems used by the bank to store customer data, thereby cutting down drastically the time spent to manually retrieve files and the errors from manual retrieval.

LEGACY SYSTEM MIGRATION PROJECT

Legacy system Migration Project: Led the development of a digital transformation project for migration from a legacy ERP system to a cloud-based system (Microsoft Dynamics 365 ERP), to improve end to end onboarding process, user experience due to the obsolescence of the legacy system and its inability to provide better...

CUSTOMER JOURNEY EXPERIENCE/CRM PROJECT

The upgrade of the organisation's CRM system to track customer data, manage teams and deliver better service to support the business's growth as well as improve information management.

HR-WORK DAY (WORKFLOW MANAGEMENT)

I participated in an HR-Workday project focused on implementing the Workday system to streamline and optimize human resources processes within the organization. I played a vital role in gathering and documenting HR requirements, conducting gap analyses, configuring the system, conducting user acceptance testing, and providing training and support to end-users...

DIGITAL TRANSFORMATION

I was involved in a project to modernize the bank's operations by implementing new technologies and processes. I played a crucial role in analysing current business practices, identifying areas for improvement, and collaborating with stakeholders to define requirements and ensure a successful transition to the digital environment. I also worked...

DATA MIGRATION

I actively participated in a migration and implementation project that aimed to transition from an outdated supply chain system to the SAP ERP platform and procurement module. The primary objective was to streamline the materials, information, and financial flow between customers, suppliers, and the organization. The project aimed to digitize...