Obsessed with Data, Cloud & Cybersecurity

• Successfully collaborated & led the migration and implementation project, ensuring a seamless transition from a legacy supply chain solution to the SAP ERP platform, resulting in improved efficiency and reduced operational costs. • Expertly managed cross-functional teams and facilitated Agile ceremonies, fostering a culture of collaboration and continuous improvement. • Effectively coached and mentored team members in Agile principles and Scrum practices, leading to increased productivity and efficiency. • Led requirements gathering sessions and collaborated closely with stakeholders to precisely define project scope, objectives, and priorities. • Utilized advanced analytics and data visualization tools such as Tableau and Power BI to present insightful information and support data-driven decision-making. • Conducted comprehensive market research, competitive analysis, and SWOT analysis to inform strategic planning. • Developed process maps using BPMN notation and optimized business processes, resulting in streamlined operations. • Collaborated closely with Product Owners to create and maintain product backlogs, ensuring alignment with business objectives and stakeholder expectations. • Worked collaboratively with Solution Architecture and product teams to identify and define business needs, facilitating the discovery of solutions that met business requirements within a Scrum Agile environment. • Produced project deliverables, including comprehensive business requirement documents, cost and timeline analyses, process flows, use cases, test cases, implementation plans, and lessons learned. • Digitized the procurement cycle, optimizing customer demand, source determination, vendor selection, purchase order management, payment processing, and goods delivery processes, leading to an impressive 20% reduction in procurement cycle time. • Maintained close collaboration with business stakeholders, project managers, and program leads to identify crucial business needs and align project objectives, resulting in a highly satisfying 95% stakeholder satisfaction rating. • Effectively coordinated with development teams throughout the implementation phase, ensuring on-time delivery and seamless integration of the solution into the production environment. • Successfully interpreted data, analysed results, and created analytical reports. • Developed rich interactive visualizations through data interpretation and analysis using tools like Google Data Studio and Power BI. • Provided technical expertise in data cleaning, mining, and web scraping. Created database connections and schema and developed queries using SQL commands.

• Collaborated with diverse stakeholders across business units (Retail, Corporate, Operations, E-Fraud, Cards, Technology, Human Resources, Treasury and Customer Service) and external clients, facilitating workshops, eliciting requirements, identifying pain points, user requirements and opportunities for change in our products, policies and processes to solve complex problems. • This led to successfully realigning skills within business units, reengineering, optimization and simplification of at least 12 business processes, and repositioning our digital delivery interaction required to drive change management outcomes. • Developed business cases and program artefacts, of which the visualised project findings and recommendations were successfully communicated to the senior management and the wider organization for decision-making. • Developed financial models governing the annual budget forecast partnering with the finance unit for an efficient cost allocation model and reviewing of existing financial performance of the corporate banking division to make informed business decisions boosting revenue by at least 15% YoY. • Prepared business reviews and monitored key product metrics and KPIs in product design processes from insights gained via stakeholder engagement sessions to enable developers and test managers to build bespoke application codes and test scripts for User Acceptance Testing (UAT). • Facilitated Agile ceremonies on behalf of the Scrum Master, conducted training & UAT (User Acceptance Testing) with end users & created user manuals • Improved budgeting and forecasting systems. • Developed reports, either AdHoc or via Tableau to share with and inform the wider team. • Performed quality checks with our partner integrations to ensure we are maximising our conversion rates and ROI. • Created automated marketing systems with global ad partners. • Analysed features to determine what is impacting outcomes. • Utilised machine learning packages to enhance our current ops, or uncover insights previously hidden in the data

Collaborated with cross-functional teams to gather and analyze data from multiple sources, improving overall data quality and reporting accuracy. Developed and maintained SQL queries and stored procedures for efficient data extraction and manipulation. Utilized advanced Excel functions (VLOOKUP, Pivot Tables, Macros) to automate reports and analyze large datasets. Implemented business intelligence tools, such as Tableau and Power BI, to create visualizations and dashboards for stakeholder presentations. Conducted statistical analysis using R and Python to identify trends, anomalies, and patterns in data. Assisted in the development of a data warehouse to streamline data access and enhance reporting capabilities. Supported the implementation of machine learning models to optimize decision making and drive business growth. Provided actionable insights and recommendations to management, resulting in a 15% increase in efficiency across various departments. Newsletter and Flier designs database management Vendor acquisition and registration Create & design initiation and implementation of marketing campaigns